Protecting your privacy and the information transmitted via our website
Protecting your privacy is one of our commitments. When you place an order via our Website, from the very beginning until the delivery of your order, we use rigorous standards of safety and confidentiality.
Our policies regarding the security measures, the information gathered and the details of your transaction are simple: this information will stay confidential and will never be shared with partners, advertisers, sold or rented to anyone. However, we can, with your consent occasionally send targeted information regarding our services and products.
Reassure, if we require personal information such as your name, address, email address, and phone numbers or other personal information, it is only to validate the transaction and open your account.
The use of cookies may be rendered necessary to facilitate the use of our catalog or shopping cart. The cookies are files sent by Website to your computer and are used only to record your preferences. They are useful and enhance your shopping experience by personalizing it. It is our intent to never utilize cookies in order to retrieve personal information from you or your computer. The user by setting the controls in the preferences panel of their browser can accept or deny cookies by disabling this function or raising the security level.
In the environment of our Website we may provide some links to other websites. Some may be from associates, others only for information purposes. They are provided only as an added value to our clientele and it does not signify our approval. We therefore do not endorse the data, the images, the pictures and the contents found in third party Websites that we do not control. Every time you decide to access other websites, it is at your own risk, and we strongly suggest that you pay serious attention to their respective confidentiality and privacy policies.
Your credit card information will not be kept on our database.We set up many ways to protect the security of your personal and credit card information during their transmission. The most obvious measure is the use of a Secure Sockets Layer (SSL) software. In simple words: the information you enter is encrypted. Also, in order to elevate the degree of security, we deal directly with very competent third parties specialized in credit cards handling and banking (Paypal).
They use the most sophisticated software available and their technicians are very competent and aware of the technological advances available. No security measures are foolproof but the risk of having your personal information disclosed to other parties without your authorization and consent is slight but still possible. On the unlikely event your personal information is disclosed, without our negligence or fault, we decline any and all responsibility. Furthermore, this vital information does not transit throughout our site and is treated directly with the service provider Paypal.
The present policies and business terms and conditions may change at any moment without warning. We also reserve ourselves the right to transmit information at anytime if requested by law, government regulation or if any disclosure is rendered necessary to protect our rights, our properties and those of our partners, sponsors, advertisers, and suppliers or for emergency or life threatening events.
Les Produits GlucoAid inc. owns and operates the site www.glucoaid.com. By using or visiting it, you express your acceptance without any change, of our policies, business terms and conditions. It constitutes a contract in due form between you and us.
GlucoAid is incorporated and established in – Quebec - Canada with its head office at 2631 Steeplechase, St-Lazare, Québec , J7T 2B1 . Guests, visitors or clients accessing www.glucoaid.com do so on their own free will. Any disagreement or pursuit, occurring for any reason, following the use of this site, the business conditions or by the services offered by this firm through this site, will be dictated by the laws in the Province of Quebec and all users are agreeing and recognizing Quebec ’s applicable jurisdictions and laws.
The trademarks and the logos used or displayed on this site are trademark registered or not registered and they are and remain the property of their respective owners. The products, pictures, and content available on this site are protected by copyright. Only a written consent by the respective owner will authorize the use of a logo, the copy, the translation, the reproduction or distribution in part or in the entirety. If permitted to do so, it will be for non-commercial use and under the obligation to maintain and indicate credits, copyrights and trademarks associated with each element.
Although we desire to produce a trouble free environment, we will not be liable for any damages of any sort due to the use of this website, including, but not limited to, direct, indirect, incidental, punitive and consequential damages and we offer no warranties of any kind in regards of its operation, its content, materials or products included.
GlucoAid will not be liable for any damages of any kind arising from the use of the Web Site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages and health damages. Although we strive to produce an error free environment, we declines any responsibility for any direct, indirect, incidental, punitive and consequential damages allegedly sustained by you or any third parties from your use of our services and/or content of the Web Site or your inability to access or use the Web Site.
After fulfilling all necessary steps to make a purchase, although an email message will be sent to you confirming your order, it doesn’t confirm that we agreed to sell you the products or services. We will have to complete additional steps in order to do so. We will have to verify personal credit card information, address, and inventory of goods, availability and delay of fabrication, before confirming the sale. Without further notice, we reserve ourselves, the right to limit the quantities ordered and to refuse any client’s order.
When needed, applicable taxes will be added to the total amount of invoice .All the prices listed on the Website are quoted in Canadian funds. They reflect the price used to calculate your invoice. They are subject to change without notice. We maintain our right to correct any pricing error that may occur. Invoices are payable in Canadian dollars.
Shipping and handling is not included and will be charged extra upon the delivery service you select. All shipping is FOB Montreal. Shipping fees will be calculated once your order is processed, and will be displayed on the order form itself once the shipping form is completed. Please note that shipping fees are subject to change without notice, the price is calculated for a regular Canada Post service.
For shipments to destinations outside of Canada, you will be responsible for any customs or import duties or taxes that may be levied by your country, as well as any customs clearance and brokerage charges. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Please note: All orders will contain a declaration as to the package's contents and value. If the order is a gift, it will be noted as such on the declaration, but the cost of the item(s) must still be declared.
We make all possible efforts to ensure the satisfaction of our customers and take all the necessary precautions in the processing of orders. If we make an error, we are committed to correct it and assume the related S&H expenses.
We will accept returns, within 30 days of delivery, for the following reasons: We shipped the wrong product, or the products shipped were sent defective or damaged.
Returned product must be in its original packaging and the box must still be intact unless the package was damaged. In order to return a product you will have to contact us to obtain an authorization number. After receiving authorization number memo you must send your package with a copy of the memo and the invoice at the following address: GlucoAid 2631 Steeplechase St-Lazare, Québec, J7T 2B1.
If a product you ordered is shipped damaged or defective, we will assume the S&H costs. The product must be returned to us by the same service and protected against losses and damages.
A customer cannot return a product when its original packing was destroyed. If an article is defective, it will be exchanged for new item and this without extra charge.
In the event that we accept a return shipment, the refund, excluding shipping and transportation charges, will be rapidly applied to your Paypal account, if all return obligations are respected by the customer. A condition applies: it must be return in the same good condition that it was delivered in the first place.
When accepted your order will be shipped as soon as possible to the address transmitted to us when you placed your order. Full payment for the items ordered must be confirmed before the items are shipped. The shipping costs and delay will vary accordingly to the service you choose. We highly suggest you buy insurance to cover damages and loss when your order costs exceed 100.00$ CND. Shipping delays vary with the service you choose, from overnight to 3 to 5 weeks, and starts when the order leaves our warehouse or office. By default, Canada Post is the provider we recommend on our website, you are subject to the rules and regulations regarding the signature of an acknowledgement of receipt for the products ordered, if the provider wishes to do such demand.
Our liability for any claims, whether in contract, warranty or otherwise shall be limited to the price of the items returned. Unless specified by law or consumer regulations.
We shall be exempt from all liability, damages and losses, be it in whole or in part, if some unforeseen events (Acts of God) prevent us from being able to perform our obligations under the contract. Your use of the website is clearly conditioned on your acceptance without modification of the preceding Terms and Conditions.
By using the Website, you confirm your acceptance of these Terms and Conditions.
More information:info@glucoaid.com